Privacy Policy tkyo88 — Our Commitment to Protecting Your Data

Tkyo88 ("we", "Platform", or "tkyo88") is committed to protecting the privacy and data security of all users on our platform. This Privacy Policy clearly and transparently explains how we collect, use, store, share, and protect your personal information when you use our online gaming platform in tkyo88.com.

As a platform trusted by hundreds of thousands of users in Malaysia, we understand that your trust is the most valuable asset we hold. We therefore take data protection responsibilities extremely seriously and continuously work to ensure your information remains secure at all times.

This Privacy Policy is prepared in accordance with the requirements of the Personal Data Protection Act 2010 (PDPA) Malaysia and the best international data protection standards. We encourage you to read this document carefully and to contact us should you have any questions.

Tkyo88 collects various types of information to enable us to provide a secure, seamless, and high-quality service. The following are the categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as health information or political affiliations unless required by law.

The personal data we collect is used solely for legitimate and stated purposes. The following are the primary purposes for which tkyo88 uses your data:

• Account Management: Creating, verifying and managing your member account including the required KYC process.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions securely and efficiently.
• Service Provision: Enables access to all tkyo88 gaming products including Slots, Live Casino, Sports, Bingo and Betting.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access and other suspicious activities.
• Customer Support: Responding to enquiries, resolving complaints and providing technical assistance to members.
• Legal Compliance: Fulfilling legal obligations, regulations and reporting requirements to relevant authorities.
• Service Improvement: Analysing usage patterns to improve user experience, platform performance and product offerings.
• Marketing Communications: Sending promotional information, bonus offers and the latest tkyo88 news — only to members who have given their consent.

Tkyo88 does not sell or trade your personal data. However, in the course of operating the platform, we may share your data with selected third parties in the following limited circumstances:

• Payment Providers: FPX, DuitNow, Touch 'n Go eWallet, Boost and GrabPay to process financial transactions securely. These providers are subject to strict financial security standards.
• Game Providers: Gaming software providers that support the tkyo88 platform may receive the minimum technical data required to deliver their services.
• KYC Service: Trusted third-party identity verification providers to ensure the authenticity of submitted documents.
• Legal Authority: When required by Malaysian law, court order or a legitimate law enforcement agency.
• Technology Providers: Cloud services, IT infrastructure and cybersecurity providers that help us operate the platform securely.

All third parties that receive your data are required to comply with strict privacy policies and may only use that data for agreed purposes. We do not permit them to use your data for their own marketing purposes.

Tkyo88 continuously invests in the latest security technologies and procedures to ensure your personal data is always protected. The security measures we implement include:

While we take all reasonable measures, no security system is entirely impenetrable. We therefore encourage you to play your part in securing your account by using a strong password, not sharing your login details, and always logging out after each session.

• Role-based access control — only authorised staff may access member data.
• Regular security audits by independent cybersecurity experts.
• Sensitive data in our database is encrypted using the latest algorithms.
• Privacy and security awareness training for all tkyo88 staff.

Tkyo88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

The following are the types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session verification and security. These cookies cannot be disabled as they are essential for platform operation.
• Performance Cookies: Collecting information on how you use the platform — pages visited, time spent and any errors encountered — to help us improve our services.
• Functional Cookies: Saving your preferences such as language, display settings and game preferences so you do not need to reset them each time.
• Analytics Cookies: Helps us understand overall platform usage patterns in aggregate and anonymised form for service improvement purposes.

You can manage your cookie settings through your internet browser at any time. However, disabling certain cookies may affect the functionality and your experience on the tkyo88 platform.

As a tkyo88 platform user in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA) regarding your personal data:

• Right to Access: You have the right to request and obtain a copy of the personal data we hold about you at any time.
• Right to Rectification: You have the right to request correction of your personal data that is inaccurate, incomplete or outdated.
• Right to Withdraw Consent: You may withdraw consent for data processing at any time, with the understanding that this may affect our ability to provide certain services.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data, subject to our legal obligations.

To exercise any of the above rights, please contact the tkyo88 support team via live chat or email. We will process your request within 21 working days from the date of receipt.

Tkyo88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account is active and in use on the tkyo88 platform.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and anti-money laundering (AML) legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure in accordance with compliance requirements.
• Communication Logs: Retained for 2 years for complaint resolution and quality control purposes.
• Analytics Data: Anonymous usage data is retained for a longer period for service improvement purposes.

Upon expiry of the retention period, your personal data will be securely deleted or anonymised in accordance with established procedures. Anonymised data can no longer be linked to you and may be retained for statistical purposes.

The tkyo88 platform is strictly for users who are of age 18 and above. We do not intentionally collect, store or process personal data of any individual under the age of 18.

All registering users are required to confirm they are at least 18 years of age at the point of registration, with further age verification carried out through the KYC process. Should we discover that we have inadvertently collected data from an underage individual, we will take immediate action to delete that data and close the account in question.

Tkyo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments.

When a material change occurs, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on the tkyo88 platform regarding changes made.
• Sending a notification to your registered email address at least 7 days before changes take effect for changes that significantly affect your privacy rights.

We encourage you to review this Privacy Policy periodically. Your continued use of the tkyo88 platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the tkyo88 Data Protection Officer through the following channels:

• Live Chat: Available on the tkyo88 platform, 24 hours a day, 7 days a week — the fastest way to get an immediate response.
• Email: [email protected] — for more detailed privacy enquiries (response within 3 working days).
• General Support: [email protected] — for all other account and service-related enquiries.

We take every privacy complaint seriously and are committed to resolving them fairly and transparently in the shortest time possible. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.